Question 1

What is n8n?

Accepted Answer

n8n is an open-source workflow automation tool that helps you connect different applications and services to automate tasks and processes.

Question 2

What is self-hosted vs cloud?

Accepted Answer

Self-hosted means the n8n instance runs on our infrastructure but is dedicated to you, giving you full control and data privacy. Cloud typically means shared resources.

Question 3

Who should use this service?

Accepted Answer

Businesses and individuals looking to automate workflows without the technical complexity of setting up and maintaining their own servers.

Question 4

How is this different from n8n.cloud?

Accepted Answer

We provide localized hosting in Bangladesh with local payment methods (bKash), local support, and pricing in BDT.

Question 5

How do I create an account?

Accepted Answer

Click "Sign Up" on the homepage, enter your details, verify your email, and choose a plan to get started.

Question 6

What payment methods do you accept?

Accepted Answer

We accept bKash, bank transfers, and credit/debit cards. bKash is our primary payment method.

Question 7

Can I change my plan?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from your dashboard. Changes take effect at your next billing cycle.

Question 8

How do refunds work?

Accepted Answer

We offer a 7-day money-back guarantee for new customers on all subscription plans. If you're not satisfied within the first 7 days of your initial purchase, you can request a full refund. Cancellations outside this period will remain active until the end of the current billing cycle. See our Refund Policy for complete details.

Question 9

What happens if my payment fails?

Accepted Answer

Your account will be temporarily suspended. You'll receive email notifications and have 7 days to update your payment information. If payment is not resolved, your instance will be terminated after 14 days of non-payment.

Question 10

Can I get an invoice?

Accepted Answer

Yes, invoices are automatically generated and available in your dashboard after each payment.

Question 11

How long does provisioning take?

Accepted Answer

Your n8n instance is typically provisioned within 5-10 minutes after payment confirmation.

Question 12

Can I use my own domain?

Accepted Answer

Yes, custom domains are available on Business and Enterprise plans. You'll need to point your domain to our servers using DNS settings we provide.

Question 13

How do I access my n8n instance?

Accepted Answer

After provisioning, you'll receive a unique URL, username, and password via email. You can also find these in your dashboard.

Question 14

What if I forget my credentials?

Accepted Answer

You can regenerate your n8n credentials from your dashboard under Service Management > Regenerate Credentials.

Question 15

Can I install custom nodes?

Accepted Answer

Custom node installation is available on Business and Enterprise plans. Contact support for assistance.

Question 16

What n8n version do you run?

Accepted Answer

We maintain the latest stable version of n8n and perform regular updates with minimal downtime.

Question 17

Can I backup my workflows?

Accepted Answer

Yes, automatic backups are included in Professional and higher plans. You can also manually export your workflows anytime.

Question 18

How is my data protected?

Accepted Answer

All data is encrypted in transit (SSL/TLS) and at rest. We use industry-standard security practices and regular security audits.

Question 19

Who has access to my workflows?

Accepted Answer

Only you have access to your n8n instance. Our staff may access instances only for support purposes with your explicit permission.

Question 20

Do you backup my data?

Accepted Answer

Yes, automated backups are included in Professional and higher plans. Backup frequency depends on your plan.

Question 21

Where are servers located?

Accepted Answer

Our servers are located in Singapore (Asia Pacific), ensuring low latency for businesses in Bangladesh and the wider region.

Question 22

Is my data shared with third parties?

Accepted Answer

No, we never share your data with third parties. You own your data completely.

Question 23

How do I get help?

Accepted Answer

You can contact us via email, phone, or through the support ticket system in your dashboard. Response times vary by plan.

Question 24

Is there documentation?

Accepted Answer

Yes, we provide comprehensive documentation covering setup, usage, and troubleshooting. n8n also has extensive official documentation.

Question 25

Do you offer training?

Accepted Answer

We offer video tutorials and guides. Enterprise customers can request custom training sessions.

Question 26

What if my instance is down?

Accepted Answer

Check our status page first. If the issue persists, contact support immediately. We guarantee uptime based on your plan's SLA.

Question 27

Can I try before I buy?

Accepted Answer

Yes, we offer a 7-day money-back guarantee on all plans. If you're not satisfied within the first 7 days, you can request a full refund.

Question 28

What happens when I exceed my limits?

Accepted Answer

Workflows will be paused until you upgrade your plan or purchase additional resources. You'll receive warnings as you approach limits.

Question 29

Can I add team members?

Accepted Answer

Multi-user access is available on Business and Enterprise plans. Each additional user may incur extra charges.

Question 30

What's included in priority support?

Accepted Answer

Priority support includes faster response times, dedicated support channels, and phone support during business hours.

Question 31

How do I cancel my n8n subscription?

Accepted Answer

To cancel your n8n subscription: 1) Log in to your dashboard. 2) Go to Billing > Subscriptions. 3) Select the subscription you want to cancel. 4) Click 'Cancel Subscription' and confirm. Your service remains active until the end of the current billing period. You will not be charged again after cancellation.

Question 32

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. Your service remains active until the end of your current billing period.

Question 33

What happens to my data after cancellation?

Accepted Answer

You have 30 days to export your data after cancellation. After that, all data is permanently deleted.

Question 34

Can I pause my subscription?

Accepted Answer

Subscription pausing is available on request for annual plans. Contact support to discuss options.

Frequently Asked Questions

Still have questions?