Refund Policy

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new customers on all subscription plans. If you're not satisfied with our service within the first 30 days, you can request a full refund.

To qualify for the money-back guarantee:

• You must be a first-time customer of our service
• The refund request must be submitted within 30 days of your initial purchase
• The service must not have been used excessively or in violation of our Terms of Service
• You must provide a brief explanation for the refund request

2.2 Non-Refundable Items

The following items and services are non-refundable:

• Setup Fees: Any one-time setup or configuration fees are non-refundable
• Domain Registration: Domain registration fees are non-refundable as they are third-party services
• Add-on Services: Additional services purchased separately, such as backup storage or premium support
• Promotional Offers: Discounted or promotional plans may have different refund terms as specified at the time of purchase
• Custom Development: Any custom development or migration services that have been completed

2.3 Prorated Refunds

For customers outside the 30-day money-back guarantee period, prorated refunds may be issued at our discretion in the following circumstances:

• Service Downtime: Extended service disruptions beyond our Service Level Agreement (SLA) commitments
• Downgrade: When downgrading to a lower-tier plan, the difference will be credited to your account for future billing cycles
• Billing Errors: Incorrect charges or duplicate billing will be fully refunded

Prorated refunds are calculated based on the unused portion of your subscription period. The refund amount will be credited to the original payment method or your account balance.

3.1 Requesting a Refund

To request a refund, please follow these steps:

1. Submit a Support Ticket: Log in to your dashboard and submit a support ticket, or email us at support@n8nclouds.com
2. Provide Required Information:
   • Your account email address
   • Invoice number or transaction ID
   • Reason for the refund request
   • Any relevant details or issues encountered
3. Wait for Confirmation: Our support team will review your request and respond within 1-2 business days

3.2 Review and Approval

Once we receive your refund request, our team will:

• Verify your account and payment information
• Review your usage history and service status
• Check if your request meets our refund policy criteria
• Contact you if additional information is needed or if we can help resolve the issue

We aim to review all refund requests within 1-2 business days. You will receive an email notification with the decision and next steps.

3.3 Processing Time

Once your refund is approved, the processing time depends on your payment method:

• bKash / Mobile Banking: 1-3 business days
• Credit/Debit Cards: 5-7 business days
• Bank Transfer: 3-5 business days
• Account Credit: Immediate (credited to your account balance)

Please note that these are estimated timeframes. The actual time may vary depending on your bank or payment provider's processing schedule.

3.4 Refund Method

Refunds will be issued to the original payment method used for the purchase. In some cases, we may offer the following alternatives:

• Account Credit: Refund amount credited to your account balance for future service purchases
• Alternative Payment Method: If the original payment method is unavailable, we may use an alternative method with your approval

If you prefer a specific refund method, please mention it in your refund request, and we'll do our best to accommodate.

4.1 Cancel Anytime

You can cancel your subscription at any time from your dashboard under the "Billing" section. There are no cancellation fees or penalties.

How to cancel:

1. Log in to your dashboard
2. Navigate to "Billing" > "Subscriptions"
3. Select the subscription you want to cancel
4. Click "Cancel Subscription" and confirm

4.2 Cancellation Effective Date

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will continue to have full access to your service during this time
• No further charges will be made after the current billing period ends
• You will not receive a refund for the remaining time in the current period

4.3 Data After Cancellation

After your subscription ends:

• Data Retention: Your data will be retained for 30 days in case you change your mind
• Reactivation: You can reactivate your subscription within 30 days without data loss
• Data Deletion: After 30 days, your data will be permanently deleted
• Export Before Cancellation: We recommend exporting your data before canceling your subscription

If you need assistance exporting your data, please contact our support team before canceling.

5.1 Service Downtime

If you experience significant service downtime or disruptions that are not covered by our Service Level Agreement (SLA), you may be eligible for a refund or service credit.

Eligibility criteria:

• Downtime exceeds 4 hours in a 24-hour period (excluding scheduled maintenance)
• Service disruption significantly impacts your ability to use the platform
• Issue was reported to our support team within 48 hours of occurrence

We will investigate all downtime claims and provide appropriate compensation based on the severity and duration of the disruption.

5.2 Billing Errors

If you notice any billing errors, such as:

• Incorrect charge amount
• Duplicate charges
• Charges for services you didn't authorize
• Wrong subscription tier billed

Please contact us immediately at support@n8nclouds.com. We will investigate the issue and issue a full refund for any confirmed billing errors within 5 business days.

5.3 Unauthorized Charges

If you believe you've been charged without authorization:

1. Contact us immediately at support@n8nclouds.com
2. Provide transaction details and explain why you believe it's unauthorized
3. We will investigate and take appropriate action within 24 hours

We take unauthorized charges very seriously and will issue an immediate refund if the charge is confirmed to be unauthorized. We will also take steps to secure your account.

6.1 Policy Abuse

We reserve the right to refuse refunds if we detect abuse of our refund policy, including but not limited to:

• Repeated sign-ups and refund requests from the same user
• Excessive data usage before requesting a refund
• Downloading large amounts of data and immediately requesting a refund
• Providing false information in refund requests

Accounts found to be abusing the refund policy may be permanently banned from our service.

6.2 Terms Violations

If your account is terminated for violating our Terms of Service, you will not be eligible for any refund. This includes but is not limited to:

• Illegal activities or content
• Spam or phishing activities
• Excessive resource usage that impacts other users
• Attempting to hack or compromise our systems
• Violation of intellectual property rights